Got a question? Have a look at the listed questions and answers below. Click on each question to see it’s answer. If your question isn’t listed already, use the form on this page to ask us directly.

If you have questions on Shipping, Returns & Exchanges, or our Privacy Policy, please visit each of those links for more information.

Will you get replacement stock on an item if you have sold out?

Very often we will restock items that have sold out if there is demand. Please email us at info@praisstone.com if you are interested in a sold out product and send us a message with your desired size.

When will I receive my refund for a return?

Once the package has been received, returns will be processed within 5 days. You will be notified via email that the return has been processed. Please note that your banking institution may require additional days to process and appear in your account, once they receive the information from us, allow for 3-5 business day for this.

What size am I?

To find your wrist size use a string to measure the circumference for your wrist, then measure that end to end. Add an additional 1/2 inch to that for the stretch factor.

What payment methods do you accepts?

We accept payment by PAYPAL, Visa, MasterCard and AMEX.

What is the exchange rate for overseas purchases?

Once the package has been received, returns will be processed within 5 days. You will be notified via email that the return has been processed. Please note that your banking institution may require additional days to process and appear in your account, once they receive the information from us, allow for 3-5 business day for this.

What if my package does not arrive?

If your package is taking longer than you expect. Please email us straight away at info@praisstone.com. We will help you find where your package could be.

What if I received the order and it is incorrect?

If the order you received is incorrect – please email us at info@praisstone.com and we will make sure you get the correct order out to you as soon as possible.

What does ‘Pre-Order’ mean?

‘Pre-Order’ means that the item is not yet available and that it can be ordered in advance.

Not all items are available for Pre-Order, those that are typically popular items that have sold out.

Please note these important points regarding Pre-Orders

  • 100% of the order value will be charged upon order placement
  • Should you change your mind, your Pre-Order can be cancelled and your money refunded
  • The Pre-Ordered item’s ETA is listed on the item’s page (underneath the title, right hand side)
  • The ETA can change due to production schedules. In such instance our Customer Care will do their utmost to keep you informed and up to date;
  • The fulfillment of your order is contingent on the fulfillment of our (confirmed) order with our suppliers.

If you have any questions regarding Pre-Orders, please email us at info@praisstone.com.

My promotional code doesn’t work?

If you are having any trouble at all with your promotional code, please email us straight away at info@praisstone.com.

Is the Prais Stone website secure?

Your personal details are completely secure with us!! We do not share, sell or distribute customer information. We store any personal information that you give to us securely, using high-level SSL encryption technology.

Do you refund purchases?

Yes, we do refund. However the return postage costs are your responsibility. There are specific steps you need to take as well, so please read carefully. Please see RETURNS tab for more details.

Do you deliver to business addresses or PO boxes?

Yes we do deliver to businesses throughout the US, and we do deliver to PO Boxes, though USPS. Please provide us with the best daytime delivery address for your order; we cannot change these once the item has been dispatched.

Do I need to open an account when I purchase?

No you are welcome to checkout as a guest. We encourage that you do include a password so we can retain your information so that your next purchase is quick and easy! We have made sure that the checkout operation is minimal, fast and pain free!

Can I check on the status of my package?

You can track the status of your package by using the tracking number we have provided you with.

We hope this section has provided an answer to your question… If there is anything else we can help you with, please email us at: info@praisstone.com