Here at Prais Stone, we want to make sure you completely satisfied with your purchase. We do our best to provide accurate images and descriptions online. If for any reason you are not happy, you are welcome to return your item(s) for a refund or exchange.
Returns will be accepted within 10 business days from purchase. Returns after this period will not be accepted. All that we ask is that the goods are returned to us in the same condition it was sent out. It must not have been damaged, worn, altered or washed and all tags must remain attached.
PLEASE NOTE: There is no refund for sale items.
How To Return/Exchange
All returns must follow the PRAIS STONE returns process:
Email firstname.lastname@example.org to receive a Return Authorization Number (RA Number). You must provide your original order number; explain your reason for return and if you require an exchange or a refund. Print out the returns note that you receive once you have a confirmation email from us, and please place with your return package
Return you goods to:
PRAIS STONE RETURNS
PO Box 931106
Los Angeles, CA 90093
We have high standards for our quality control. All goods are checked prior to dispatch. However, if you do receive faulty goods please notify us within 5 days of receiving your goods. Follow the returns process as stated above though state the goods as faulty in your email. If possible we will repair or replace faulty items, otherwise a full refund will be provided.
We do not refund shipping costs for goods returned, unless it is due to a fault in the garment. All shipping costs for exchanges and refunds will be the responsibility of the customer.
Return shipping must be prepaid and a traceable method to ensure safe and documented delivery. Prais Stone will not be responsible for missing incoming deliveries.
Items damaged from wear and tear will not be considered as faulty. Returns or exchanges will only be accepted for purchases made through www.PraisStone.com